Refund & Replacement Policy | Gift Card Seller BD

1. Nature of Digital Vouchers

Digital gift cards, game keys, and top-ups consist of one-time alphanumeric activation codes. Once delivered and revealed to the purchaser, they cannot be returned or refunded if the code was authentic and working upon delivery.

2. Invalid Code Replacement Guarantee

In the extremely rare event that an issued code reports an “Already Redeemed” or “Invalid Code” status upon delivery, please contact our WhatsApp desk within 60 minutes with an unedited screenshot or video proof. Our team will verify redemption timestamps with the provider and issue an immediate fresh replacement code.

3. Entertainment Subscription Outage Warranty

For Netflix and Amazon Prime subscriptions, we provide full duration replacement warranty. If you experience an account logout or access failure during your purchased period, notify support with your order reference for swift restoration or replacement credentials within 2 to 6 hours.

4. Cash Refunds

If an item is out of stock and we are unable to fulfill your order within 2 hours of payment verification, you may request an immediate 100% cash refund back to your originating bKash or Nagad wallet.